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Working alongside the customer
at every stage of the project

It is important for us to go through the entire project cycle together with the customer: from analysis to design, from the choice of software and hardware solutions to their implementation, up to user training and system maintenance.

From consulting to maintenance

The success of a project starts from the careful analysis of the needs and the clear definition of the objectives that are to be achieved. We actively listen to our customers’ needs, we analyse the scenario in which people work and the processes involved (assessment, ethnographic research), we select the most suitable solutions and technologies and we develop applications with a strong focus on the user experience and integration with existing back-end systems.

Our Project Managers help us guide the team towards the set objectives, ensuring that the project costs, time and quality are met. Our Service Managers help us monitor agreed service levels (SLAs) and ensure the effective and uninterrupted running of the customer’s operational processes, thanks to a team of professionals who support users, remotely and in the field, in the proper use and functioning of applications and hardware devices.

We take charge of managing the health of our customers’ entire hardware fleet. The use of Enterprise Mobility Management platforms allows us to monitor and intervene remotely and take proactive action in the event of widespread incidents. We will activate one or the other service: we are the only point of contact and responsibility for our customers.

  • Analysis and Proof of Concept
  • Consulting and design of software and hardware solutions
  • Solution implementation, data integration with back-end systems
  • Project Management
  • Onsite tutoring, training on applications
  • EMM services
  • Hardware maintenance
Case Study

Our experiences

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gruppo-poli-banner-img

Gruppo Poli

Retail Vendite Omnichannel
Poli has combined tradition and innovation in its way of doing business with a focus on employees, customers and the local area. In Aton, it has found a…
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faster

Faster

Industrials Supply Chain Solutions
All projects, whether successful or not, have stories to tell. A difficult uphill start, a start full of hope, repeated twists and turns where the viewer is swept away by…
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Rana

Food & Consumer Goods Omnichannel Sales
A real-time photography of the Mass Market Retailers’ world to measure Trade Marketing activities efficacy in points of sale in Italy, France and Spain: with this target in mind, Aton,…
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Fassa Bortolo

Industrials Omnichannel Sales
A solution designed for Fassa Bortolo’s Top Managers and their over 300 Sales reps to on-the-move support their various approving workflows Fassa Bortolo, historic brand in the Italian building…
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Granarolo

Granarolo

Food & Consumer Goods Omnichannel Sales
Granarolo, the country’s largest agro-industrial group with Italian capital, through its subsidiary Zeroquattro S.r.l., has embarked on a path of innovation in its sales channels that involves thousands of users…
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Segafredo

Industrials Omnichannel Sales
Segafredo Zanetti & Aton together towards 4.0 sales solutions The quality of a product like coffee, which we drink every day at a bar or at home, is the…
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News

News consulting and professional services

Aton-Soti-MDM
Giuseppe Brando
Enterprise Mobility Management: the performance of mobile devices is nothing without control
16/10/2020
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Aton ServiceDesk behind Moncler House of Genius Scenes
12/11/2019
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