It is important for us to go through the entire project cycle together with the customer: from analysis to design, from the choice of software and hardware solutions to their implementation, up to user training and system maintenance.
The success of a project starts from the careful analysis of the needs and the clear definition of the objectives that are to be achieved. We actively listen to our customers’ needs, we analyse the scenario in which people work and the processes involved (assessment, ethnographic research), we select the most suitable solutions and technologies and we develop applications with a strong focus on the user experience and integration with existing back-end systems.
Our Project Managers help us guide the team towards the set objectives, ensuring that the project costs, time and quality are met. Our Service Managers help us monitor agreed service levels (SLAs) and ensure the effective and uninterrupted running of the customer’s operational processes, thanks to a team of professionals who support users, remotely and in the field, in the proper use and functioning of applications and hardware devices.
We take charge of managing the health of our customers’ entire hardware fleet. The use of Enterprise Mobility Management platforms allows us to monitor and intervene remotely and take proactive action in the event of widespread incidents. We will activate one or the other service: we are the only point of contact and responsibility for our customers.