.Service Desk
Beyond support: 30 years of trusted IT business continuity
Beyond support: 30 years of trusted IT business continuity
The value of Aton’s .Service Desk comes from the integration of experience, expertise, human connection, responsibility, and technological innovation. It is the benchmark for ensuring continuity in the most critical contexts, both inside and outside the company.
With a multilingual team of 120 people and three structured support levels, every request is handled through a single point of contact until resolution, reducing interruptions and freeing up time for strategic activities.
The service is powered by a technology stack with integrated AI and a knowledge base that brings together over 30 years of industry-specific expertise, built alongside international brands.
120 professionals at your service in 14 languages, handling over 300,000 tickets a year and resolving 90% of requests at first contact.
One single SPOC (Single Point of Contact) for the entire ticket management process, including external suppliers, supporting over 40,000 active users.
Three levels of support and complete IT infrastructure management, even during store openings, transfers or closures. All delivered in line with ITIL standards and ISO 27001 certification.
Here are some of the companies that have chosen Aton.
We know your challenges.
We speak every day with fashion brands, retailers and sales networks around the world.
Taking responsability.
Every ticket is tracked, managed and owned through to full resolution. A dedicated Service Manager works continuously to improve SLAs and processes.
End-to-end service.
We manage your entire IT infrastructure, even in heterogeneous and multi-vendor environments, integrating seamlessly with your systems.
We know your challenges.
We speak every day with fashion brands, retailers and sales networks around the world.
Taking responsability.
Every ticket is tracked, managed and owned through to full resolution. A dedicated Service Manager works continuously to improve SLAs and processes.
End-to-end service.
We manage your entire IT infrastructure, even in heterogeneous and multi-vendor environments, integrating seamlessly with your systems.
