Share
x
Share
x

Tania Bertolin

Service Manager
#Empathy

I am Tania and I divide myself between ‘fashionholic’ and ‘chocoholic’! I have always been passionate about the fashion world and retail in general. Ever since I was a child, I played shop assistant with a fake toy till and sold all my mum’s knick-knacks to my imaginary customers. I then decided that to support my studies, being a shop assistant was a really good way to combine passion and responsibility. Life then brought me to Aton and here I got to know what goes on backstage in stores, in an innovative, international and digital context. I will talk about empathy and innate human skills to manage critical situations in shops, how to ensure business continuity when everything seems to “not work”.

It is the choices we make, Harry, that show what we really are, much more than our capabilities.

Albus Silente in Harry Potter and the Chamber of Secrets
LinkedIn profile

Articles by Tania

Our experiences told by people, a rebellious point of view because we want to be on the side of customers, people, the environment, building a better future for everyone by rowing together in the same direction.

Browse atonews
rfid-fashion-the-source-img
Fashion · Prosperity·RFID
Tania Bertolin
The Source Experience Room: a journey in the company of RFID and NFT
13/07/2022
Learn more
store-care-aton-img
Service Desk
Tania Bertolin
Call Center or Service Desk? The secret is in Store Care
02/07/2021
Learn more
Service Desk
Retail · Service Desk
Tania Bertolin
Aton Service Desk: the heart of our IT support for retailers and shops
22/03/2019
Learn more
rfid-fashion-the-source-img
Fashion · Prosperity·RFID
Tania Bertolin
The Source Experience Room: a journey in the company of RFID and NFT
13/07/2022
Learn more
store-care-aton-img
Service Desk
Tania Bertolin
Call Center or Service Desk? The secret is in Store Care
02/07/2021
Learn more
Service Desk
Retail · Service Desk
Tania Bertolin
Aton Service Desk: the heart of our IT support for retailers and shops
22/03/2019
Learn more
Some of our case studies
Read
caffè-vergnano-case-study-aton-img

Caffè Vergnano

Food & Consumer Goods
Today Caffè Vergnano is present in 19 regions with more than 4,500 Ho.Re.Ca. customers and worldwide with more than 70 locations in 19 countries. Such an extensive sales network…
Discover more
Read
banner-shv-case-study-aton

SHV Energy

Energy
In a single web console, the company records data, manages orders, schedules supplies and maintenance, and ensures that all these operations are immediately and automatically reflected in the management system.
Discover more
Read
gruppo-poli-banner-img

Gruppo Poli

Retail Vendite Omnichannel
Poli has combined tradition and innovation in its way of doing business with a focus on employees, customers and the local area. In Aton, it has found a…
Discover more
Read
cattel-banner-img

Cattel

Food & Consumer Goods Vendite Omnichannel
Cattel S.p.A, a leading company in Northern Italy in the distribution of food products in the Ho.Re.Ca channel has profoundly transformed the order collection by adopting the Aton .onSales B2B solution.
Discover more
Read
faster

Faster

Industrials Supply Chain Solutions
All projects, whether successful or not, have stories to tell. A difficult uphill start, a start full of hope, repeated twists and turns where the viewer is swept away by…
Discover more
Read

Moncler

Fashion Service Desk
Aton ServiceDesk is also behind the scenes in the first Boutique entirely dedicated to the Moncler Enfant collection, opened at the historic premises in Milan, Via della Spiga 7, which has been…
Discover more