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Tania Bertolin

Service Manager
#Empathy

I am Tania and I divide myself between ‘fashionholic’ and ‘chocoholic’! I have always been passionate about the fashion world and retail in general. Ever since I was a child, I played shop assistant with a fake toy till and sold all my mum’s knick-knacks to my imaginary customers. I then decided that to support my studies, being a shop assistant was a really good way to combine passion and responsibility. Life then brought me to Aton and here I got to know what goes on backstage in stores, in an innovative, international and digital context. I will talk about empathy and innate human skills to manage critical situations in shops, how to ensure business continuity when everything seems to “not work”.

It is the choices we make, Harry, that show what we really are, much more than our capabilities.

Albus Silente in Harry Potter and the Chamber of Secrets
LinkedIn profile

Articles by Tania

Our experiences told by people, a rebellious point of view because we want to be on the side of customers, people, the environment, building a better future for everyone by rowing together in the same direction.

Browse atonews
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Fashion · Prosperity·RFID
Tania Bertolin
The Source Experience Room: a journey in the company of RFID and NFT
13/07/2022
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Service Desk
Tania Bertolin
Call Center or Service Desk? The secret is in Store Care
02/07/2021
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Service Desk
Retail · Service Desk
Tania Bertolin
Aton Service Desk: the heart of our IT support for retailers and shops
22/03/2019
Learn more
rfid-fashion-the-source-img
Fashion · Prosperity·RFID
Tania Bertolin
The Source Experience Room: a journey in the company of RFID and NFT
13/07/2022
Learn more
store-care-aton-img
Service Desk
Tania Bertolin
Call Center or Service Desk? The secret is in Store Care
02/07/2021
Learn more
Service Desk
Retail · Service Desk
Tania Bertolin
Aton Service Desk: the heart of our IT support for retailers and shops
22/03/2019
Learn more
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