.one AI for ticketing: a revolution in request management

Innovations in the .one AI ticketing module

Have you ever needed support, training, or simply some information? Chances are, you found yourself facing a never-ending form, filled with categories that felt more like a maze than a guide.
Frustration builds as you try to figure out where to log your request, and in the end—after wasting valuable time—you send it off, hoping it reaches the right person. This is the typical experience with traditional ticketing systems: complex, unintuitive, and often inefficient.

This is where the .one AI ticketing module comes into play—ready to revolutionise the way we handle requests. This innovative feature goes beyond a traditional ticketing solution: it’s natively integrated across all .one modules and allows users to report an issue while performing other tasks, directly from the app.

How .one AI works

.one AI supports the entire organisation in both requesting and delivering support. The solution quickly transforms each report into a structured ticket and routes it to the most suitable person for resolution—streamlining every step of the process.

This innovative module leverages artificial intelligence to simplify and enhance the entire process—offering three key features:

• Request tree generation: by analysing historical requests, the system can generate a multi-level category tree based on the content of past tickets. This ensures that categories remain up to date and relevant, streamlining operational processes.
• Request submission: forget complicated forms! With .one AI users simply describe their request in natural language—either by typing or speaking—and the platform’s engine takes care of the rest. It automatically fills in the ticket fields and selects the most appropriate category. It’s like having a personal assistant that interprets, classifies, and categorises issues on your behalf—speeding up management and paving the way for faster resolution.
• Extension of the category tree and knowledge base: the system doesn’t just solve existing problems—it’s also proactive. It searches for solutions and suggestions within the knowledge base and presents them while the user is submitting their request, eliminating the need to consult internal manuals. If the issue is new and no existing category fits, the system flags it to a central user who can easily extend the category tree and update the documentation. This ensures the system remains dynamic and continuously improving.

Quite impressive, isn’t it?

The benefits of .one AI for ticketing

In summary, the .one AI module for request and ticket management is a breath of fresh air in a world of traditional, complex and often frustrating systems.

With its ability to build intelligent category trees, auto-complete requests, and continuously update the knowledge base, .one AI makes the request management process simpler, more efficient—and, dare I say it, almost enjoyable.

Finally, a system that works for you—not the other way round!

Want to learn more about the new technologies Aton is rolling out? Stay tuned!