Customer training: Aton’s training and technical installations
08/09/2022
You know that feeling of tightness in your stomach before stepping onto a roller coaster? Thrill, adrenaline, a bit of fear of the unknown, a pinch of madness in challenging your limits…And for those not on roller coasters, imagine yourself parachuting, or bunjee jumping, or taking a plane for the first time!
So, I would say that this metaphor expresses well my feelings in facing the first Aton transfer (and a bit of all new challenges and adventures, including the following ones)! It has been a great ‘adventure’, intense, demanding, but one that has given me a lot in both professional and human terms.
But let’s start from the beginning…
My first Aton trip was in Spain as a trainer. I was the first of the group to leave for this new project, and of course according to Murphy’s Law, ‘everything that could go wrong did go wrong‘: endless journeys, delays, missed trains, blackouts, you name it! In spite of everything, I was not discouraged, on the contrary, I faced all situations with enthusiasm and a desire to get involved.
“All you need is faith, trust and a pinch of fairy dust.”
At Aton, we know that proper training is essential for the best performance, and we ensure that our customers’ operators are always up-to-date with the technology, operation and security of the solutions. Once the solution is ready for use, Aton’s Service Desk ensure that the operators who will use it are also prepared and able to make the most of it, thanks to customised training ranging from basic introductions to advanced technical maintenance.
Shortly afterwards, a second trip followed, this time to Germany for a technical installation job… Yes, we too get our hands ‘dirty’ from time to time and physically connect cables and wires and devices to make everything work!
Some of us have many years of experience in installing and commissioning systems in every market sector. They guide and co-ordinate all the necessary installation steps and provide careful and complete training for the personnel who will use our solutions.
In both experiences I noticed the trust of the customers, in their faces you could see the expression of someone who knows they are in good hands. It was nice to see the people with whom we have almost daily telephone contact live, a bit like ‘finding ourselves’, because it was as if we already knew each other.
The richness of being able to make transfers on site benefits both us, the team, and the customer himself: we increase mutual trust and synergy, we learn a lot from the field experience, and we strengthen a lasting relationship.
To the next adventure! 😉
