Open position

Company Description

About Us

At Aton S.p.A., a Benefit Corporation and Certified B Corp, we are committed to developing cutting-edge solutions and services that drive sustainable digital transformation across omnichannel sales, traceability processes, and supply chain management.

We serve businesses in the consumer goods, retail, fashion, energy, and industrial sectors, leveraging best-of-breed technologies such as Cloud, mobile, Edge, IoT, AI, and AR.

With a team of over 270 professionals, we see ourselves as more than just an innovative technology company. We are a community of people who believe in a different way of doing business — one that is ethical, responsible, and sustainable.

Our mission goes beyond economic growth to embrace social and environmental responsibility. When designing our solutions and services, we put people and the planet at the heart of everything we do.

For over 35 years, we have been at the forefront of bringing together innovation in People & Culture and the aspirations of new generations, working together to shape the workplace experience of the future.

Position

Our User Support team is looking for a new team member! In this role, you will provide first-level technical support to our customers across Italy, communicating in both Italian and English. You will be a key point of contact for users of our software applications, putting your communication and interpersonal skills into practice every day.

The Role

First-Level Technical Support: Provide first-level technical assistance to our customers across Italy, helping them troubleshoot and resolve issues related to the software applications we manage.
Customer Assistance: Act as the main point of contact for end users, communicating primarily in Italian and managing support tickets through phone calls and dedicated ticketing platforms.
Training and Knowledge Sharing: Work closely with the team to develop training materials and organize training sessions on our software applications.
Monitoring and Reporting: Monitor support requests, analyze trends, and identify opportunities to improve our support services and processes.

Requirements

High school diploma or university degree
Flexibility and willingness to work shifts, including weekends
Strong customer relationship skills, with a natural ability to listen actively and understand customer needs
Confidence and ease in using digital tools and technologies

Other information

What We Offer

Flexible Remote Working: After a short initial onboarding period at our office, you'll have the opportunity to work remotely, combining working from home with time in the office.
A Young and International Work Environment: We're a community of around 270 atonpeople, with an average age of 36 and 14 different languages spoken across our team.
The Opportunity to Make a Positive Social and Environmental Impact: As a Benefit Corporation and Certified B Corp, we're committed to creating value for People, Planet, and Prosperity. These goals are embedded in our corporate bylaws, and we've proudly been recognized as a Great Place to Work for several years.
Learning and Development: You'll have access to continuous training, a personalized development path, individual and group coaching, and plenty of opportunities to learn through hands-on experience.
Annual Bonuses: Performance-based bonuses linked to team and company goals.
Extra Benefits: A welcome pack, employee welfare benefits, €8 meal vouchers for every working day (including remote working and half-days), team events, and off-site activities!