{"id":75002,"date":"2024-05-10T11:54:37","date_gmt":"2024-05-10T09:54:37","guid":{"rendered":"https:\/\/aton.com\/costruire-un-chatbot\/"},"modified":"2025-09-05T15:59:29","modified_gmt":"2025-09-05T13:59:29","slug":"building-a-chatbot","status":"publish","type":"post","link":"https:\/\/aton.com\/en\/building-a-chatbot\/","title":{"rendered":"What we learned from building our Chatbots"},"content":{"rendered":"

Are you thinking about implementing a corporate training service<\/strong> or offering quick answers<\/strong> via a Service Desk<\/a>?<\/p>\n

There\u2019s an ideal solution: the Chatbot<\/strong> \u2014 an assistant capable of delivering accurate answers thanks to semantic search.<\/p>\n

There are plenty of tools online that claim to let you build a chatbot in just a few minutes, but is it really that simple to develop one that actually works? Let\u2019s find out together!<\/p>\n

It all starts with documentation<\/strong><\/h2>\n

While building a chatbot, we realised that documentation<\/strong> can be an obstacle\u2014both during the creation phase and when it comes to user experience.<\/p>\n

Creating<\/strong> documentation is a company-wide issue, and it\u2019s not always handled consistently. More often than not, documents are written in a highly personal style, based on the assumption that the reader already understands the subject.<\/p>\n

Accessing and using <\/strong>documentation is just as complex, as searches often return multiple documents, forcing the user to sift through them to find the right answer.<\/p>\n

The process of building a Chatbot<\/strong><\/h2>\n

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Building a Chatbot<\/strong> involves several crucial<\/strong> stages that ultimately determine its effectiveness. Below is a list of the key phases:<\/p>\n