Founded in 1974, Iper La grande i is one of the largest food distribution supermarket chains in Italy. As a fastgrowing organization, customer satisfaction, food safety and territory protection, along with value for money, are core to the business.
SOTI MobiControl is the Enterprise Mobility Management solution that Iper La grande i decided to adopt to remotely govern its park of Honeywell CT60 and Zebra TC21 mobile devices, reducing downtime to zero, improving the quality of work for employees and customer satisfaction.
Iper La grande i experienced rapid growth and ventured into different categories within the food sector. This includes all fresh products, food made from scratch and restaurants that serve recipes made with in-store ingredients.
With a shift towards remote working, Iper La grande i needed to find a solution to support their employees when dealing with device issues. There was no solution in place to help reduce device downtime. Devices in the field had to go back to headquarters for assessment and for the installation of any required software updates. Due to this, the deployment of the replacement device was delayed, impacting productivity.
Iper La grande i needed a secure, reliable solution capable of pushing out regular application updates, along with device configuration changes.
To meet these challenges, Aton proposed to Iper La grande i to adopt the solutions of our partner SOTI, on the strength of a collaboration that has already been active for three years in Italy.
The ability to manage smartphones, mobile phones, printers and other IoT devices remotely allows to:
SOTI MobiControl also provides troubleshooting software to resolve support issues in the field quickly. With tickets being recorded and managed, device issues can now be identified and resolved efficiently across multiple user groups and profiles with no downtime, making life easier for both employees and customers.