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Reduction of downtime and facilitation of device upgrades

Founded in 1974, Iper La grande i is one of the largest food distribution supermarket chains in Italy. As a fastgrowing organization, customer satisfaction, food safety and territory protection, along with value for money, are core to the business.

SOTI MobiControl is the Enterprise Mobility Management solution that Iper La grande i decided to adopt to remotely govern its park of Honeywell CT60 and Zebra TC21 mobile devices, reducing downtime to zero, improving the quality of work for employees and customer satisfaction.

Hardware Maintenance
Solution
Retail
Sectors
22
Managed points of sale
Work Team
Who do you want to contact?
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Cristiano Negri
Client Manager
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Nicola Perinotto
System&App Support Manager
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Giuseppe Brando
Application Support Specialist
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Daniele Battocchio
Hardware Support Engineer
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Stefano Severin
Hardware Support Engineer
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Cristiano Negri
Client Manager
nicolaperinotto_fun
Nicola Perinotto
System&App Support Manager
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Giuseppe Brando
Application Support Specialist
danielebattocchio_fun
Daniele Battocchio
Hardware Support Engineer
stefanoseverin_fun
Stefano Severin
Hardware Support Engineer
The project

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Iper La grande i experienced rapid growth and ventured into different categories within the food sector. This includes all fresh products, food made from scratch and restaurants that serve recipes made with in-store ingredients.

With a shift towards remote working, Iper La grande i needed to find a solution to support their employees when dealing with device issues. There was no solution in place to help reduce device downtime. Devices in the field had to go back to headquarters for assessment and for the installation of any required software updates. Due to this, the deployment of the replacement device was delayed, impacting productivity.

Iper La grande i needed a secure, reliable solution capable of pushing out regular application updates, along with device configuration changes.

To meet these challenges, Aton proposed to Iper La grande i to adopt the solutions of our partner SOTI, on the strength of a collaboration that has already been active for three years in Italy.

The ability to manage smartphones, mobile phones, printers and other IoT devices remotely allows to:

  • improve business operations
  • focus IT and support teams on core activities
  • ensure excellent customer service

Iper La grande i saved an average of five minutes per device for deployment updates to their mobile device fleet, across 22 stores in four regions. In total, this saved them on average over 19 hours for deployment updates.

SOTI MobiControl also provides troubleshooting software to resolve support issues in the field quickly. With tickets being recorded and managed, device issues can now be identified and resolved efficiently across multiple user groups and profiles with no downtime, making life easier for both employees and customers.

The reduction of downtime and increased employee satisfaction have really made a difference
Marco Del Bene, IT Product Manager, Store Supply Chain of Iper La grande i
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